How to delete your account
Delete your cloud account in the app, or send an email request if you cannot sign in.
Open Settings
In the app, navigate to the Settings screen from the bottom tab bar.
Tap "Delete account"
Scroll down to the Account section and tap the "Delete account" button.
Confirm deletion
Save any records you need, then confirm while connected to the server. Once deletion succeeds, access to this account ends.
Important information
- • Account deletion affects your profile and associated cloud records. If you want action on specific information only, explain that in your request.
- • Signing out or uninstalling does not delete your cloud account. After confirmed deletion, the requesting app clears that account’s local data on that device. Records on other devices, downloaded files and phone backups must be managed separately. Ordinary service backups are retained for no more than 90 days; shorter mandatory erasure deadlines take priority. Before service is restored from a backup, earlier deletions are reapplied.
- • On request, support should confirm completion and explain any information retained under a specific lawful ground, including the relevant period. Never send your password or sign-in codes.
Cannot access the app?
Email plivexapp@gmail.com from your account address and ask to delete the account and associated personal information. If that address is unavailable, explain the situation; additional proportionate information may be needed to verify the account.
Request deletion by emailThis opens your email app. You send the message yourself; clicking the link does not delete the account.